Will the domain name remain my property, even if i want to
move it?
The domain name is your legal property. It is registered to
your name, so you can move it at all times as you please. Until recently,
only companies that were registered at the chamber of commerce could
register a domain name.This rule has now been canceled so private
individuals can also claim a domain name.
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Can I pay per
month?
No, that is not possible. You can only pay per year. The costs we would have
to make to collect a few Euros per month from each client would make our
services considerably more expensive.
This very principle is one of the reasons we can work this cheaply.
How should I pay?
.nl
; .be ; .de ; .com etc. domains are payed in advance, by bank transfer. Needless to
say, as a
private or individual you will receive an invoice at home. |Up|
How long will it take before my site becomes active?
Your site is registered the same day we receive the necessary
papers/payment. You receive your login data the same day per email, as well
as the information about your account. After registration/moving, it will
take a minimum of 24 hours before your site will be accessible. This has
to do with the DNS data that have to be copied by the Internet. We do not
influence this (no provider in the world can), but at a new application, the
site will generally be fully active within 2 days.
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What is the
guaranteed server uptime?
Downtime at webservers outside of the normal maintenance is virtually never
occurring. But if you want, we give a guarantee of 99,9 % uptime
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And if i cross my data traffic limit?
You are responsible for the used number of GB's per month. However, we also
monitor this.
If you cross your limit we will contact you to look for a suitable solution
(buy extra datatraffic or upgrade to a heavier package). Your site will not
be placed offline and generally you will not receive any unexpected bills
from us.
We will always, in all fairness, see what is best for you. If you use more
than allowed in one month, you will not hear from us. Only if the crossing
is structural, we will contact you.
Can I also request a customized hosting package?
Of course this is possible, two ways:
1. If your desired package is not too different from our packages, you can
just select the extra
options at the package that comes closest to your package.
2. If you have very different wishes from our standard packages, then send
an email to our sales department.
Which domain should I choose?
You are free to choose which extension you want to register. If you want to
publish a website that
is targeted towards a Dutch public, it is advisable to choose the extension
.nl, because most Dutch people will choose a domain name with .nl. Of
course, it can happen that your desired domain name in a certain extension
is already taken, in that case you may choose another extension.
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Who will be the
domain owner?
With domain registration, there is no reference of an owner, but rather of a
keeper of a
domain. As client you are registered as keeper of the domain that you have
requested. As a user, you have all the rights of the domain, provided that
none of our conditions are violated.
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Can I register more than 1 domain?
This is possible, if you want to apply for extra domains make a note of this
a the remarks section
on your application form. |Up|
When can I upload my site? You can upload your site when it
becomes accessible on our servers. Generally there will be a notification:
this domain has been reserverd for a client of DataSpeed.nl. If you still
haven't received any login information you should immediately contact
the helpdesk. |Up|
How can I upload my site? at kan op twee manieren; via een
FTP client, of indien u Microsoft Frontpage heeft via de Frontpage
extensies.
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What is an FTP client?
This is a program that contacts the server. These programs generally work
like a file
manager. For the settings you can read the welcome email you received that
contains your login information. |Up|
Where can I get such a FTP program?
These programs are often found in shareware or freeware (free) versions on
e.g. www.tucows.com or
www.download.com. Good programs are SW_FTP and Cute-FTP. |Up|
What does
"connection refused" mean?
Probably, you are using the wrong login or password, check this by logging
onto the control panel. A local firewall can also block the connection, turn
it off or open gate 21.
I have uploaded
my site but can't see it.
Make sure the homepage of your site is called index.html or index.htm (all
letters in lowercase!!). You are to upload your files in the directory
/home/<login naam>/public_html/ |Up|
I get timed-out during uploading
Make sure that passive transfers are shut down in your FTP program. A bad
connection to the internet can also be the cause.
What is my email address?
By default, your account is set so that all mail
to your domain enters on the email address
info@<your_site_name.coml>. You have received the login and password
combination in your welcome email. You can generate new email addresses in
the control panel and change passwords.
What is a
pop3-client? With
this we mean the regular email programs like Outlook etc, which bring the
mail from the server to your computer.
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I have Outlook on my computer by default, can I use it?
Yes, you can. However, Outlook is sensitive to viruses, if you use em-mail
in a corporate manner we recommend to install a less sensitive client like
Eudora or Pegasus (free). Such programs can be found on www.tucows.com or
www.download.com |Up|
How can I change my email address?
By default, all email targeted to your domain enters on info@<your_site_name.nl>
so everything before the @ you will receive without having to generate new
aliases in the control panel.
However, if you want a modest mailbox (1 for sales, 1 for administration,
etc) you can generate a new user in the control panel. You give this user a
name and a password. In the alias field of this user you can generate
aliases (that’s the name of the part of an adderss before the @) that arrive
via that account. This user can get his mail the same way as the user on the
main account, but uses his own login name and password while signing into
the email program.
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MySQL / Databases
Where do I find my MySQL data?
You receive the login information at your login information, if you have
lost the data then email us with reference to your name and webdomain.
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What are Frontpage
extensions? Frontpage
extensions are used by the html editor Microsoft Frontpage. They allow this
program to upload the website without your interference, and that Frontpage
scripts are supported on the server.
While uploading, I get the message that the extensions have
not been installed.
This is what Fronpage says at all errors in your website. 1) Have you
requested to have the frontpage extensions turned on? If not, send us an
email. 2) are the extensions operational, but do you still get the message
then there is a big chance a path of a script on your page is not correct.
Generally, a path points towards a local directory on your harddisk.
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Can I build my site in Frontpage and upload it with an FTP
Program? This
is possible, but we advise you only do this if you know what you’re doing.
If you want to upload with FTP and wish to use the extensions (for FP
scripts etc) you also have to upload all files that Frontpage has created on
your harddisk in directories like –vti etc. If you only construct in
Frontpage and don’t use the extensions (you can also build in regular cgi or
php scripts) then shut down the extensions on your site. This saves about 6
MB! |Up|
I using scripts difficult?
It is not difficult if you are willing to make some effort and somewhat
learn the script language. We recommend to beginners not to work with
scripts but first learn some basic
functions in html before you start applying scripts. You should always
access the readme files from the author of the script and perhaps his/her
website. |Up|
Where do I find such a (plug and play) script?
Thousands of free scripts can be downloaded from the internet, for Perl
scripts look on:
http://cgi.resourceindex.com/Programs_and_Scripts/Perl/, also
http://www.hotscripts.com is one of the largest script resources online
(php, perl and cgi)
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I get the error
message: Forbidden you don't have access to etc.
The cause is often wrong file permissions. You can change those with the
chmod 755 command. Generally, your ftp program will have an option for this
(file properties or read, write, owner permission). Scripts must be
uploaded in ASCII mode!! Always read the documentation with scripts! |Up|
I just don't get it...
Open the script with a text editor like notepad, usually there are clues in
the script and variables
that have to be set.
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General tips for working with scripts.
CCGI, PHP scripts are very useful tools. But if one small error is made
during installation
they won’t work. So you need to work very concisely. To see whether a flaw
is in the script or in
your html page you can hail your script directly in your browser. So
www.sitename.nl/cgi-bin/scriptname.cgi If you get a notification from the
script itself the script will be properly installed. If you get an error
message from the server, there is something wrong with the script. Make sure
the script is uploaded in ASCI mode or it will not work. Make sure the
script and the directory that contains it have permission 755 (you can do
this in your ftp program with the function chmod). Open the script in an
asci editor like notepad and see if everything
is set properly. Access the site of the author. Check everything for the
fifth time…
What are your server configurations?
Hardware is Intel Pentium Processors 1.3 to 2.8Ghz, a minimum of 1GB RAM,
60-220GB Hard Drives, 256k OBC - 1330MHz FSB & 1012 FSB
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What sofware is installed on the servers?
Since our software configuration is updated regularly and therefore changes,
we advise you for a
precise description to contact us at support@dataspeed-hosting.com |Up|
Are your servers sufficiently secured?
Our servers only “listen” to gates that are necessary for providing the
service. A firewall makes sure that all other traffic is stopped.
Additionally, 24 hours per day and 7 days per week, there is someone present
at the server
park who can intervene during a hack/DOS attack. |Up|
What do I have to do to keep everything "safe"?
You can also contribute to the security of our servers by making sure your
account is safe. Be mindful of the
following:
1.Use safe passwords, preferably a combination of letters and digits.
2.Never let your password lie around, written on a post-it
3.In case of doubt:instantly change your password
4.Don’t leave behind unused Perl scripts on your website
5.Never place files containing passwords in directories that everyone can
approach |Up|
Statistics
Which program do you use to display the statistics, and what
can I see with that?
Within the control panel you will find an extensive statistics program. You
can, among other things, look at the
following: How many people have been there in a given period,
which pages did they view, how long did they stay, where do they come from,
from which page do they come, with which search engine did they find your
page, what headwords did they use in the search engine. |Up|
SSL
What is SSL ?
SSL is a security, that can be used for example with credit card payments
vie the internet.
DataSpeed offers the possibility to host your HTTPS website. This means that
all internet communication between the website and your visitors will be
encoded by an SSL certificate. This is important when sensitive information
like credit card data are sent via your website. This means those pages will
be available at an
address like http://secure.yourdomainname.com
How do I get my site in the search engines?
This can only be done properly one way: manually. Each search engine has a
link where you can add your site (submit ssite). Programs that add your site
to ten thousand search engines at once, usually result in a large amount of
spam. |Up|
What are meta-tags?
Meta-tags are placed in your page to make sure your site becomes indexable
for search engines. Examples of metatags are keywords, title, description
etc. usually you can add them in your html editor.
Can I have my
site promoted by a professional company?
Yes, one of these companies is traffic4you (http://www.traffic4you.nl) , but
there are many others you can find by going to promotie.pagina.nl or by
typing a search command in one of the many search engines (tip: look on
www.google.com)
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Where can I
find scripts?
Different kinds of scripts can be found on:
http://cgi.resourceindex.com/Programs_and_Scripts/Perl/ or for PHP scripts
http://php.resourceindex.com/Complete_Scripts/ For all sorts of scripts and
our recommended script
go to www.hotscripts.com
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Virus fight
Your incoming and outgoing mail is automatically scanned on the server for
the latest viruses. However, it is wise not to assume you are completely
safe. Some general tips to prevent infection:
Do not open attachments that are meant to be funny (you know those film
clips, pictures etc) you receive from friends, even if they are scanned. Use
an email program that is safer than Outlook, for which 90% of the viruses
are written.
Turn off all script options of your email program, if possible don’t use
html email, it may look nice with all the colors but is generally not really
functional for a letter. Install a so-called firewall on your computer. And
once every so often, use an up-to-dat-virus scanner on your computer. It is completely useless to scan with an obsolete scanner, so make sure you are
always up to date. Also, don’t open files or emails with 2 extensions, like
openme.vrl.exe / wowreadthis.isl.exe etc..
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A Smooth site
Make sure your pages are not too big. The servers and the links of the
servers may be lightning fast.
The link of your visitors may not be. 100 Kb per page as maximum is
generally considered acceptable. Ofcourse, you can make a bigger intro if
you also provide the option to skip it since many 56k modem users are
downloading these large files with much agitation.
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Password security If you want to secure a directory with a password,
you can do this in our control panel. |Up|
I can't reach my site so the server is down
The chance that the server is down, is minimal. The chance that something
else is the matter, is much bigger. First, check on the client page whether
there is maintenance scheduled for your server, all maintenance is
reported. If this is not the case, mail us.
